Support

Striiv CHR2/4 8

• Getting started
• Activate your screen
• Time and Date
• Steps
• Heart Rate

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Health Assessments/Scores 4

• Heart Health Assessment
• Sleep Health Assessment
• Fitness Level
• Activity Level

Learn More 12

• Heart Rate
• Steps
• Calories
• Asleep
• Sleep Stages

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Striiv Firmware 10

• Bug fixes and improvements from v1.320 to v1.328:
• Striiv Firmware v.1.320 - 19/07/2018
• Striiv Firmware v. 1.311- 05/06/2018
• Striiv Firmware v.1.308 - 26/04/2018
• Striiv Firmware v.1.301 - 21/03/2018

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LifeQ Explorer Android 12

• LifeQ Explorer for Android 0.6.8- 24/10/2019
• LifeQ Explorer for Android 0.6.4 29/08/2019
• LifeQ Explorer for Android 0.5.6.r3 25/03/2019
• LifeQ Explorer for Android 0.5.1 - 23/11/2018
• LifeQ Explorer for Android 0.4.3.r14 - 06/09/2018

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LifeQ Explorer iOS 11

• LifeQ Explorer for iOS 0.6.1 29/08/2019
• LifeQ Explorer for iOS 0.4.8.5- 15/02/2019
• LifeQ Explorer for iOS 0.4.6.1 - 23/11/2018
• LifeQ Explorer for iOS 0.4.0.1 - 06/09/2018
• LifeQ Explorer for iOS 0.4.0 - 22/08/2018

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Getting Started 3

• App installation issues
• My email address is invalid
• I am having trouble activating my profile

Striiv CHR2/4 5

• I cannot add and/or connect my tracker to LifeQ Explorer
• I get a "weak heart rate" error message when doing a VO2 Submax test
• My tracker screen won't activate when I tap it
• The time on my tracker is incorrect
• I can't update my tracker software

Your Profile 1

• I am having trouble resetting my password

Uploading Your Data 1

• I can't upload my data to LifeQ Explorer

Your Data 1

• My data is not reflected in the graphs in LifeQ Explorer

Getting Started 5

• Which smartphones can be used with the tracker?
• Where can I find my Striiv CHR2/4 pairing code?
• How do I charge my tracker?
• How do I add my tracker?
• Where can I download the LifeQ Explorer app?

Striiv CHR2/CHR4 Tracker 13

• How do I switch my tracker on after factory resetting it?
• How do I switch my tracker on?
• How do I switch my tracker off?
• On which wrist should I wear my tracker?
• Can I swim or shower with my tracker?

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Your Profile 4

• I forgot my password. How do I reset it?
• Can I change my password at a later stage?
• What are the password requirements?
• Can I update my profile at a later stage?

Uploading Your Data 3

• How often should I upload my data to LifeQ Explorer?
• How do I know if my data is busy uploading?
• How do I know if my tracker is connected?

Your Data 3

• Why can't I see my sleep data?
• Why is some of my data missing?
• How long will I have to wait to see my data in my report?

Your App 1

• How do I update LifeQ Explorer?

Additional Terms 1

• Glossary of additional terms

Terms of Use 1

• Terms of Use

Privacy Policy 1

• Privacy Policy

Cookie Policy 1

• Cookie Policy

FAQs & Troubleshooting 8

• How should I wear my device?
• Activity
• Fitness
• Heart
• Sleep

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