My data is not reflected in the graphs in LifeQ Explorer

Modified on Wed, 12 Dec 2018 at 02:01 PM

Please note: Allow up to 30 minutes for your data to display before contacting Support (apart from Sleep data, which may take up to four hours to display).

Step 1

Ensure the data upload has been completed by noting the cloud icon displayed at the top of the screen. Once the upload is complete, a tick mark will appear in the cloud icon. You can also view the date and time that your data was last uploaded by clicking on the tracker icon in the top left corner of the Report screen.

If your data is not uploading, please see tips on uploading your data in the Troubleshooting section.

Step 2

Close and reopen LifeQ Explorer to refresh the graphs.

Step 3

Should the data still not reflect in the graphs in LifeQ Explorer (see image below), sign out and back in to the app to clear the app cache. This should synchronize the data to the graphs.

If all else fails, please contact Support by submitting a request.

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