Striiv CHR2/4

I cannot add and/or connect my tracker to LifeQ Explorer
Adding your tracker Once you have added a tracker to your profile, it should automatically connect to LifeQ Explorer when you open the app. If you are h...
Mon, 11 Feb, 2019 at 2:31 PM
I get a "weak heart rate" error message when doing a VO2 Submax test
Wearing your tracker too loosely or too tightly could lead to inaccurate or interrupted heart rate measurements, which will cause the test to abort. In this...
Mon, 11 Feb, 2019 at 2:33 PM
My tracker screen won't activate when I tap it
Please connect your tracker to a power source using the USB cable provided and leave it to charge for about two minutes. If the tracker is still non-responsi...
Tue, 27 Mar, 2018 at 8:39 AM
The time on my tracker is incorrect
The time on your tracker will automatically update as soon as you have successfully connected your tracker to LifeQ Explorer. Please see tips for connec...
Tue, 8 May, 2018 at 1:54 PM
I can't update my tracker software
Please note: Allow at least 30 minutes for the update to proceed before contacting Support. If the update does not work, remove your tracker from your w...
Mon, 11 Feb, 2019 at 2:35 PM