Please ensure that your email address and current password are correct when trying to change your password. If they are correct, please try the following:

  • If you are currently signed in to LifeQ Explorer, please sign out.
  • Select "Sign in" on the Welcome screen.
  • Enter your email address.
  • Select "Reset password" to request a password reset.
  • An email containing a link to reset your password will be sent to the email address you used when creating your profile.


Please note: This link is only valid for 24 hours.


Please note: Your new password cannot be the same as any previous passwords, and must contain at least eight characters, including uppercase letters, lowercase letters, and numbers.


If you are still having trouble resetting your password, please contact Support.