FAQs


How is my activity score calculated?

Please see “How are my total intensity minutes calculated and what does it mean?” You need to collect and upload at least seven (not necessarily consecutive) days’ worth of valid activity data before you can see your activity score. 


What does my activity score mean?

Your activity score is an indication of how your activity level compares to healthy recommendations. 


Why is my activity score lower than expected?

When calculating your activity score, only times during which your heart rate is elevated for longer than 30 seconds are considered. Activities that raise heart rate but don’t last very long (such as very short sprints) will therefore not contribute as much to your activity score as more sustained bouts of exercise would. The higher your heart rate, the more vigorous the activity will be classified as. Please refer to the Interpretation of LifeQ Scores section of this document for further information on how the scores are distributed. 


Why is my activity score sometimes lower for days with more steps than other days?

The calculation takes into account the level of heart rate elevation, so exercise sessions that raise your heart rate levels will contribute more to your score than more leisurely activities such as walking. Therefore, it’s possible to have days with fewer steps but more vigorous exercise, leading to a higher activity score for those days, than days with more leisurely activities but with a greater number of steps.  


How can I improve my activity score?

The simplest way to improve your activity score would be to increase both the intensity and duration of your activity.  Engage in regular exercise that elevates your heart rate significantly. We recommend ensuring that you are in good health before planning a drastic intervention to improve your activity score. This may include a visit to your doctor.


How are my total intensity minutes calculated and what does it mean?

Light, moderate and vigorous activity over a given time period is weighted according to intensity (with light carrying the least and vigorous the most weight) and combined to calculate intensity minutes. The longer or more strenuous an activity, the more it will contribute to your intensity minutes. The more intensity minutes you have, the higher your activity score will be. The total intensity minutes is the sum of the intensity minutes accumulated during a period of time (daily, weekly, or monthly). 


Why did my activity score decrease even though I have been exercising?

Your activity score is calculated by combining the intensity minutes of the four most recent weeks (or seven-day periods). If you have a week with a particularly large number of intensity minutes and it gets replaced by a more recent week with fewer intensity minutes, the average of the four weeks included might be lower than what it previously was, leading to a decrease in your activity score.     


What is an active state? 

A whole range of activities may be classified as active states. An active state is indicated when you engage in an activity that sufficiently raises your heart rate.


Troubleshooting


User reports missing activity score 

Checks: 

  • Does a profile exist for the user?

  • Is the user’s device connected to their profile?

  • Does the user have usage?

    • If the user has no usage, there will be no data to calculate the activity score from. 

  • Has the user uploaded all their data? 

    • Ensure there is no missing data (device crashes/restarts may lead to data being lost).

    • Remind the user to wear their device as much as possible to ensure all activity is recorded.  

  • Did the user meet the requirements for an activity score?

    • When calculating an activity score, only times during which the user’s heart rate is elevated for longer than 30 seconds are considered.  

    • Max HR and RHR (profile or default value) need to be present for an activity score to be calculated. 

    • The user needs to collect and upload at least seven (not necessarily consecutive) days’ worth of valid activity data before they can see their activity score.