FAQs & Troubleshooting

How should I wear my device?
We recommend wearing your device on your non-dominant wrist, approximately two fingerbreadths above the wrist bone, during exercise. During general daily us...
Tue, 9 Aug, 2022 at 2:53 PM
Activity
FAQs How is my activity score calculated? Please see “How are my total intensity minutes calculated and what does it mean?” You need to collect and upl...
Tue, 4 Aug, 2020 at 11:43 AM
Fitness
FAQs Why is my fitness session shorter than the duration I exercised for? There are a few factors that could influence a discrepancy between the durati...
Mon, 25 Jul, 2022 at 2:34 PM
Heart
FAQs What does my heart score mean?  Your heart score gives a broad indication of your heart health relative to other individuals of the same age and s...
Tue, 4 Aug, 2020 at 11:46 AM
Sleep
FAQs What are sleep stages? During a sleep session, your body repeatedly cycles through light, deep and REM (rapid eye movement) sleep, as well as shor...
Tue, 4 Aug, 2020 at 11:49 AM
Bonus Coverage
FAQs What is Bonus Coverage? The Bonus Coverage is a bolt-on life insurance component available to VeoSens clients. It rewards you for participating in...
Tue, 4 Aug, 2020 at 11:53 AM
Usage
FAQs What is Device Usage? Device usage represents the total time that you have been wearing your device and sampling data. To ensure that your scores ...
Tue, 4 Aug, 2020 at 11:54 AM
Scores
Why can’t I see my health scores yet? Your health scores indicate how healthy you are based on data from your watch. During the first week of wearing your ...
Mon, 25 Jul, 2022 at 2:38 PM