FAQs


What is Bonus Coverage?

The Bonus Coverage is a bolt-on life insurance component available to VeoSens clients. It rewards you for participating in the VeoSens program by wearing your device and achieving good health scores.


Starting from a fixed base value, you can accumulate additional life cover on a monthly basis. 


How is my Bonus Coverage calculated?

Everyone starts out with the base cover value and then earn additional cover each month based on device usage and your heart, sleep, activity, and fitness score values.  The cover amount accumulates monthly over the contract period on top of a base cover value.  Each month is evaluated independently, and one month will not influence the previous or subsequent month’s bonus values. Once an amount is earned, it cannot be lost in the following months.  


Watch usage refers to how often you wear your device over the course of a month. Data gathered across a range of activities, such as sleeping, working, exercising, and resting, is required to uncover greater insights into your health and lifestyle. Daily usage of the device will contribute to your monthly usage.


Your heart, sleep, activity, and fitness score values are calculated based on the data collected from your device. Daily values are calculated and the value at the end of each month is used to calculate the score component of the monthly bonus cover. 



Your insurance plan is the specific insurance product you agreed to undertake with your insurer and specifies the rewards linked to your life cover.  In general, the more you wear your device, and the better your scores, the more rewards you will earn.


How should I use my device?

Each day that you wear the device counts toward your monthly usage total. Usage is awarded as either 0%, 50%, or 100% according to the following conditions:


  • Between 20 and  31 days’ device use will contribute 100% usage toward the Bonus Coverage calculation. 

  • Between 15 and 19 days’ device use will contribute 50% usage toward the Bonus Coverage calculation.

  • Fewer than 15 days’ device use will contribute 0% usage toward the Bonus Coverage calculation. This means any health scores calculated during this time will not be taken into account. As a result, no Bonus Cover will be awarded.


Specific patterns of device usage are also recommended to optimize your bonus cover. For example, it is preferable that you wear your device for 80% of each day, rather than 100% for eight days and then not at all for two days. The usage targets have been designed to compensate for device charging time, so you will not be penalized for removing the device to charge it.


How do I get my scores?

Please see:


How does this affect my insurance coverage?

Bonus Coverage informs a bonus life cover that can be rewarded to you every month for living a healthy lifestyle. This bonus is determined by the following key variables of your insurance plan:



Variable

Value

Contract Period

Duration of contract in months. Typically 24 months.

Contract Start Date

The first day that is to be considered for reward calculation for the user.

Currency

Determined by the Retail Insurer.

Maximum Life Cover Value

The maximum cover value that can be earned. This is not an independent variable. This is equal to Base Life Cover Value + (Contract Period - 1) * Maximum Monthly Bonus Cover Value

Base Life Cover Value

Configurable per user. Must be an integer smaller than the Maximum Life Cover Value.

Maximum Monthly Bonus Life Cover Value

The maximum life cover a user can earn per month as a bonus. 
A portion can be earned each month over the Contract Period: i.e. LifeQ Score Component + Device Utilization Component

Maximum Device Utilization Component

The maximum monthly life cover engagement bonus value. I.e. Maximum(Device Utilization Reward Cover Value)


Maximum LifeQ Score Component

The maximum monthly life cover health bonus value. I.e. 4*(Maximum(Health Score Reward Cover Value))

Device Utilization Component

The value earned by the user in a month based on device utilization.


LifeQ Score Component

The value earned by the user in a month based on the values earned for the four health scores.

Device Utilization  Reward Bands and Components

Defined Reward Bands

#

Range (Days)

Reward Cover Value

1st

[0, 14]

0

2nd

[15, 19]

500

3rd

[20, 31]

1000


The Reward Cover Values provided here are typical values. They can be configured by the Retail Insurer.

LifeQ Score Reward Bands and Components

Defined Reward Bands

#

Range

Reward Cover Value

1st

[0, 25]

0

2nd

[26, 40]

0

3rd

[41, 60]

150

4th

[61, 75]

200

5th

[76, 100]

250


The actual Reward Cover Values are provided by the Retail Insurer.

LifeQ Score Component Modifier

For each of the scores, the reward component is determined by the reward band by using the individual score value.

The modifier is 0 if the Device Utilization is less than 15 days, otherwise it is 1. The LifeQ Score Component is multiplied by this value.

Individual LifeQ Score Component Value

Each of the four scores (Activity, Fitness, Heart and Sleep) contribute equally to the LifeQ Score Component. 

For each of the scores, the individual component value is determined directly from the score and the corresponding LifeQ Score Reward Cover Value.

Earned Monthly Bonus Coverage

The result of the following:
  Device Utilization Component + (LifeQ Score Component * LifeQ Score Component Modifier)

Monthly Accumulated Bonus Cover.

The accumulated Bonus Cover for a month is the Monthly Accumulated Bonus of the previous month plus the Earned Monthly Bonus Cover. 

For the first contracted month, the Monthly Accumulated Bonus is equal to the Earned Monthly Bonus Cover, unless the Contract Start Date is not on the 1st of the month, then the Monthly Accumulated Bonus Cover  is equal to 0.


No bonus is earned for the last contracted month.

Alternatively stated, the  accumulated Bonus Cover is the sum of the Earned

 Monthly Bonus Cover values over the duration of the contract to date.

Bonus Coverage

The Bonus Coverage is equal to the Monthly Accumulated Bonus Cover for the month, plus the Base Cover Value. The Base Cover Value is added right at the end to allow for updates to this value.


An example of an insurance plan including all these variables is provided below.


Example 1

This example uses the reward values as reported above.



Variable

Value

Contract Period

24 months.

Contract Start Date

1 August 2019

Currency

USD

Maximum Life Cover Value

92,000


= 46,000 + 2000 * (24 - 1)

Base Cover Value

46,000

Maximum Monthly Life Cover Value

2000 =


1000 + 1000

Maximum Device Utilization Component Value

1,000

Maximum LifeQ Score Component Value

1,000 =


4 * 250

Month 1

Device Utilization

17 days

Device Utilization Component

500


(Device Utilization Reward Band: 2nd band)

Heart Health Score

63

Sleep Health Score

76

Activity Score

32

Fitness Score

35

Heart Health Score Component Value

200

(4th band)

Sleep Health Score Component Value

250

(5th band)

Activity Health Score Component Value

0

(2nd band)

Fitness Health Score Component Value

0

(2nd band)

LifeQ Score Component

450 =

200 + 250 + 0 + 0

LifeQ Score Component Modifier

1

(Device Utilization >= 15 days)

Earned Monthly Bonus Cover

950 =

500 + (1 * 450)

Monthly Accumulated Bonus

950 =

0 (this is the first month)

+ 950

Total Coverage

46950 =

950 + 46,000

Month 2

Device Utilization

22 days

Device Utilization Component

1000


(Device Utilization Reward Band: 3rd band)

Heart Health Score

65

Sleep Health Score

78

Activity Score

61

Fitness Score

56

Heart Health Score Component Value

200

(4th band)

Sleep Health Score Component Value

250

(5th band)

Activity Health Score Component Value

200

(4th band)

Fitness Health Score Component Value

150

(3rd band)

LifeQ Score Component

800 =

200 + 250 + 200 + 150

LifeQ Score Component Modifier

1

(Device Utilization >= 15 days)

Earned Monthly Bonus

1800

= 1000 + (1 * 800)

Monthly Accumulated Bonus

2750

= 950 + 1800

Total coverage

48750 =

2750 + 46,000

Month 3

Device Utilization

14 days

Device Utilization Component

0

(1st band)

Heart Health Score

67

Sleep Health Score

79

Activity Score

77

Fitness Score

59

Heart Health Score Component Value

200

(4th band)

Sleep Health Score Component Value

250

(5th band)

Activity Health Score Component Value

250

(5th band)

Fitness Health Score Component Value

150

(3rd band)

LifeQ Score Component

850

LifeQ Score Component Modifier

0

(Device Utilization < 15)

Earned Monthly Bonus

0

= 0 + (0 * 850)

Monthly Accumulated Bonus

2750

= 2750 + 0

Total Coverage

48750 =

2750 + 46,000


Troubleshooting


User reports they can only see their base cover

  • Is this the user’s first month of using the product?

    • The user will not earn a Bonus Coverage contribution during the first month, unless they started their contract on the first day of the month. 

  • Has the user reached the device usage requirement?

    • The user must wear the device for 15 days or more each month to earn a Bonus Coverage contribution. We also recommend that, on usage days, the user should wear the device for at least 75% of the time, or 18 hours.

  • Does the user have the required scores?

    • The scores are calculated based on the data uploaded by the user. Each of the four scores (heart, sleep, activity, and fitness) contributes 25% to the Bonus Cover. For optimal Bonus Coverage, all four scores should be present. This is determined by the usage requirements for each score. 


User reports their Total Coverage is not increasing

  • How many days does the user wear the device each month?

    • Half of the Bonus Coverage contribution is determined by the user’s monthly device usage. A user must wear the device for a minimum number of days to achieve a usage reward and for the Bonus to be earned. Beyond this threshold, the more days a user wears the device, the higher their usage component of the Bonus will be. There are three device usage reward bands: 

      • Wearing the device for 20 - 31 days each month will result in a 100% device usage reward.

      • Wearing the device for 15 - 19 days each month will result in a 50% device usage reward.

        • Wearing the device less than 15 days will result in a 0% device usage reward. As a result, no Bonus Coverage will be allocated.

        • Did the user wear the device for a sufficient amount of time?

          • To ensure that sufficient data is collected from the user and that the scores are as accurate as possible, we recommend that the user should wear the device for at least 75% of the time, or 18 hours per day.

        • Does the user have scores?

          • Half of the Bonus Coverage contribution is determined by the user’s scores for the month. Ideally, the user should generate all four scores each month to maximize the score Bonus Coverage contribution. However, the user will receive a reward for every score calculated.

          • Each of the four scores (heart, sleep, activity, and fitness) contributes a 25% reward to the score component of the Bonus.  The reward from each score is based on the value of the scores, which are given out of 100. The higher the score, the higher the reward will be. There are four score reward bands:

            • A score of 75 - 100 will result in a 100% reward for that particular score.

            • A score of 60 - 74 will result in an 80% reward for that particular score.

            • A score of 40 - 59 will result in a 60% reward for that particular score.

            • A score of 0 - 39 will result in a 0% reward for that particular score. If the minimum device usage requirement of 15 days is not reached, all scores will be reduced to 0, resulting in a 0% score component. As a result, no Bonus Cover will be allocated.